Shipping within Australia
To ensure optimum freshness, all online orders are packed and dispatched by the next business day. All Australian orders are sent via Australia Post with tracking included. Delivery to metro locations are generally delivered between 2-4 business days. Delivery to regional or rural areas will take an extra day or two. For WA and NT, delivery can take up to 5-6 business days, from dispatch date.
Please note these are only estimates and are subject to change. We do not take responsibility for any postal delays caused by Australia Post. This is outside our control once the goods have been dispatched from our roastery.
For orders over $40, shipping is free. Orders under $40 will incur a flat shipping rate of $10.
We do rely on third party couriers and Aus Post to support distribution which may be experiencing disruptions and delays at this unprecedented time.
Shipping outside Australia
At this time, we are not in a position to fulfil international orders.
Please note, due to the perishable nature of coffee unfortunately we cannot accept returns.
If you have already purchased additional items you no longer want, please consider donating them to community organisations like our long-standing partner, Foodbank, which will ensure they are directed to people in need. To find location nearby for your food donations we suggest visiting Foodbank.
If you have any questions around your order, please contact us at firstname.lastname@example.org or (03) 8545 1300