GRIFFITHS BROS & COVID-19
Thanks for your ongoing support and patience in these unprecedented times.
WHAT IS COVID-19?
For the most up-to-date information visit – Victorian Department Of Health https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19
WE HAVE COFFEE!
There is no need to stockpile.
As a business we demonstrate GMP (Good Manufacturing Practices)
Our roastery is a mixture robots, automation and people who are highly trained and exhibit the most stringent of hygiene practices.
In addition, Roastery and warehouse crews have been minimised so that there is no human contact, with sanitization crews cleaning down between shifts.
Our HQ has also been reduced to a skeleton staff to limit chances of transmission as our staff health and wellbeing is first and foremost.
BEAN STORE & ONLINE COFFEE
Bean Store Trading Hours: Closed until further notice. Check here regular updates.
Bean store prepaid coffee orders:
Phone: (03) 8545 1300
Online coffee orders:
Pickup: from our roastery can be arranged but must be ordered in advance.
Shipping: Courier/postal delivery will not incur a fee (over $40)
We will continue to receive orders by phone and Ordermetum as per usual. We ask that you mindful around order quantities (a bit more or less may be appropriate).
Wholesale coffee orders:
Phone: (03) 8545 1300
Deliveries: Will run as required and may incur delays or changes.
We are working closely with our grocery partners to ensure consistent supply.
Q: My café is still open and we are low on coffee:
A: Yes you can order and expect supply with two or three business days.
Q: Can I pick up coffee?
A: Yes, but it must be pre-arranged by web/email or by phone.
Q: Will you run out of coffee?
A: We do not see that as an issue at this time.
Q: Can I order online?
A: Yes you can, but we do rely on third party couriers and Aus Post to support distribution which may be experiencing disruptions and delays.
Q: Are you currently shipping internationally?
A: At this time, we are not in a position to fulfill international orders.
Q: Bean Store and Online Order Queries contact?
A: If you have any questions around your Bean Store and Online order, please contact us at firstname.lastname@example.org or (03) 8545 1300
REFUND AND RETURNS POLICY
Please note, due to the perishable nature of coffee unfortunately we cannot accept returns.
If you have already purchased additional items you no longer want, please consider donating them to community organisations like our long-standing partner, Foodbank, which will ensure they are directed to people in need. To find location nearby for your food donations, click here to visit Foodbank